Frequently Asked Questions
Everything you need to know about shopping with Sonee Sports
What are your delivery timelines for domestic orders?
We aim to deliver all domestic orders within 2 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.
What is your return and exchange policy?
You can return or exchange any unworn, unwashed item with original tags attached within 14 days of purchase. Please note that certain items like swimwear and innerwear are excluded for hygiene reasons.
Are the products sold on Sonee Sports authentic?
Yes, Sonee Sports is an authorized retailer for all brands we carry. We guarantee that every product sold on our platform is 100% authentic and sourced directly from the manufacturers.
Which payment methods do you accept?
We accept a wide range of payment options including major credit/debit cards (Visa, Mastercard), bank transfers, and mobile payment solutions to ensure a seamless checkout experience.
How can I find the right size for my sports gear?
Each product page features a detailed size guide specific to the brand. We recommend measuring yourself and comparing it against the chart, as sizing can vary between different athletic brands.
Do you offer international shipping?
Currently, we primarily focus on domestic fulfillment. Please contact our customer support team for specific inquiries regarding bulk international orders or special shipping requests.